Rize Support
Need help with Rize: Alarm Challenge? Email efeaksoy9445@gmail.com and include your app version (shown at the bottom of the Settings tab). We usually reply within a few days.
Common questions
- The alarm did not ring: check that Rize has alarm permission (iPhone Settings, Rize), that your subscription is active, and that the phone is on and charged. After renewing an expired subscription, turn your alarms back on in the Alarms tab.
- Make your bed: this replaces the Memory challenge. Straighten your covers, arrange your pillows, and photograph the whole bed in good light. Rize recognizes a bed on your iPhone; it does not assess tidiness. If camera access is unavailable or recognition repeatedly fails, use the Math fallback.
- Touch Grass and Picture of Sky: photograph grass clearly, or photograph the sky from a window or a safe spot outside. Recognition runs on your iPhone and can be imperfect; a Math fallback is available when camera access is unavailable or recognition repeatedly fails.
- Challenge difficulty: Easy, Medium, and Hard change Math and Push-ups. Photo-based challenges use image recognition without difficulty levels.
- Scan an object: keep the requested object clearly in frame with good lighting. Processing happens on your iPhone, and the photo is discarded. A Math fallback is available if camera access is unavailable or recognition repeatedly fails.
- Push-ups are not counted: prop the phone up so your face is clearly in the frame, and use a full range of motion. Without camera permission, lay the phone flat and bring your nose to the screen each rep.
- Choose a plan: monthly and yearly subscriptions include every Rize feature. Only the yearly plan offers a one-week free trial for eligible new subscribers. Current local prices and trial eligibility are shown in the app.
- Sleep Analytics: optionally connect Apple Health and allow read access to sleep data. Reports, stages, scores, and trends depend on the data already available in Health. Sleep data and coaching are processed on your iPhone. On-device AI coaching requires a supported device; otherwise, Rize provides rule-based guidance.
- Daily alarm reminder: choose your reminder time in Settings. Enable notifications for Rize and check your iPhone’s Focus settings if a reminder does not appear.
- Language and appearance: Rize supports English, German, and Spanish, with light and dark appearance.
- Manage or cancel Rize Pro: iPhone Settings, your name, Subscriptions, or in the app under the Pro tab, Manage subscription.
- Delete your account: in the app, Settings tab, Delete Account at the bottom. This removes all data from the device and your iCloud.